offene Stellen

Zurich

Tech Mahindra is focused on building an ecosystem where we collaborate with Swiss start-ups, Swiss higher education and research institutes in a mutually beneficial way. We bring new age technology solutions to market, which will add value to our customers in the space of healthcare, banking, manufacturing, retail, aerospace and international non-profit organizations. Tech Mahindra’s R&D lab, called Maker’s lab has been successfully collaborating with Indian and US institutes in areas of Next gen AI, Robotics, Metaverse and Quantum computing – we intend to replicate the same for the Swiss institutes. We would also like to leverage our existing relationship with the United Nations organizations to strengthen this ecosystem and extend solutions to the UN to solve real life problems.

For the Swiss branch with offices in Zurich, we are looking for a

Production Support Engineer, 100%

We are seeking a highly skilled IT Platform and Production Support Engineer to join our dynamic team. The ideal candidate will possess expertise in providing support for IT platforms and production environments, with a focus on monitoring, troubleshooting, and coordinating with vendors for installations and deployments.

Your Key Responsibilites

Technical Support:

Monitor Tier 1 to Tier 4 applications using Grafana, Osmosys, BMC Control-M, and Moogsoft. Provide Level 2 support for all applications, coordinating with Level 3 support and development teams for incident resolution. Respond promptly to incidents reported in ServiceNow (Snow) and ensure timely resolution.


Vendor Coordination:

Coordinate with vendors for package installations to meet business requirements. Work closely with vendors to resolve application-related issues and assist in deployments as needed.


Production Environment Management:

Ensure the availability and performance of production systems by monitoring file systems, data, and log segments. Schedule and maintain jobs in the Control-M tool for automated job processing.


Technical Expertise:

Install and manage Windows certificates for secure communication. Maintain and troubleshoot platforms such as Kubernetes, Argo, and BMC Control-M.


Domain Knowledge:

Demonstrate understanding of the SWIFT domain and provide support for related issues.


Process Improvement:

Participate in user recertification activities and ensure compliance with user policies. Identify opportunities for automation and process improvements to enhance efficiency.

Deployment and Maintenance:

Participate in UAT and production deployments using DAP tools and Jira. Work with Agile frameworks and use Jira for project management and issue tracking.

Your profile

  • Degree (Bachelor or Master) in Computer Engineering, Information Technology, Computer Science. Software Engineering or equivalent education
  • 10+ years of experience as Support Engineer or similar
  • You have a broad range of IT expertise and would like to continuously expand it
  • Excellent communication skills in English, verbal and written
  • A passion for advising and collaborating with clients to solve complex problems and a willingness to learn new topics
  • As a communicative, reliable and motivating personality, you will win over every customer
  • Teamplayer with strong client services orientation and accustomed to taking a proactive role in engagements.

Have we sparked your interest? We look forward to receiving your complete online application with CV, cover letter and certificates.

Our recruitment partner Livio Gerber from RECOGNITO HR Services will take care of your application. For further information please contact him on +41 44 201 08 34.

Please note that we do not consider candidate dossiers from recruitment agencies.

Workplace

Zurich

We look forward to receiving your online application

RECOGNITO HR Services
Livio Gerber
Geschäftsleitung

Tel. +41 44 201 08 34

Apply now

HR Business Partner (m/w/d), 80-100% RECOGNITO HR ServicesRECOGNITO GERBER